Storage Brent Cross Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Brent Cross provides storage and related services within the United Kingdom. By booking or using any of our services, including storage, collection, delivery or removal-related assistance, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
We, Us, Our means Storage Brent Cross, the provider of storage and related services.
Services means any storage, handling, collection, delivery, loading, unloading or removal-related assistance we agree to provide.
Goods means the items which are stored or handled by us on your behalf.
Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide secure storage services and, where agreed, associated collection, delivery and removal-related services within our normal operating area. The specific services to be provided, including storage unit size, duration, and any transport or removal assistance, will be set out in your booking confirmation or written agreement.
We reserve the right to refuse to provide services where the requested work is unsafe, unlawful, impractical or outside our operational capacity or service area.
3. Booking Process
3.1 You may request a quotation and place a booking for services via our accepted booking channels. Any quotation is an invitation to treat only and is not an offer capable of acceptance.
3.2 A booking is only confirmed when we issue a written confirmation or booking reference, and you have complied with any initial payment requirements we specify. Until such confirmation is given, no Contract exists between you and us, and we shall have no obligation to provide services.
3.3 You are responsible for ensuring all information supplied during booking is accurate and complete, including your contact details, access information, inventory details where applicable, and any special requirements. We are entitled to rely on the information you provide and are not responsible for any loss or delay arising from inaccurate or incomplete information.
3.4 We may carry out a pre-service assessment or ask additional questions to determine the appropriate storage size, service time, vehicle type or staffing levels. Any estimate based on such information is given in good faith but does not constitute a guarantee that the space or time will be adequate. If additional time, space or resources are required, extra charges may apply.
4. Payments and Charges
4.1 Our charges are set out in the quotation or price list made available to you at the time of booking. Unless otherwise stated, all prices are in pounds sterling and inclusive of any applicable VAT.
4.2 We may require a deposit or prepayment to confirm your booking. The amount and timing of any deposit will be notified to you. Deposits are generally non-refundable except as expressly stated in these Terms and Conditions or required by law.
4.3 Storage charges are typically payable in advance for each billing period. We will specify the payment schedule and accepted methods of payment. If you store goods for longer than the agreed period, additional charges will accrue until the goods are removed and all sums are settled.
4.4 Where removal or transport services are provided, charges may include travel time, fuel, congestion or parking costs, waiting time and any additional labour reasonably required. If circumstances on the day require extra work not apparent at the time of booking, we may levy additional reasonable charges.
4.5 You must pay all sums due in accordance with the payment terms notified to you. If payment is not received by the due date, we reserve the right to:
a. charge interest on overdue sums at the statutory rate; and
b. withhold or suspend services, deny access to your goods, or refuse to release goods until all sums owed, including interest and charges, are paid in full.
4.6 We may review and vary storage charges and other fees from time to time. Any change to recurring storage fees will be notified to you with reasonable notice before it takes effect. If you do not agree to the revised charges, you must remove your goods and terminate your storage before the new charges apply.
5. Customer Responsibilities
5.1 You are responsible for:
a. ensuring that you are lawfully entitled to store and handle the goods;
b. packing and securing goods for storage and transport, unless packing services are expressly included;
c. providing suitable and safe access for any collection or delivery services;
d. complying with all applicable laws, including health and safety and waste regulations;
e. keeping your contact details and payment information up to date.
5.2 If you request removal-related services such as loading, unloading or internal moving, you must ensure that the premises are safe and accessible, and that any relevant permissions, parking arrangements or building access requirements have been obtained before the service date.
6. Prohibited and Restricted Goods
6.1 You must not store or request us to handle any of the following prohibited items:
a. illegal goods, stolen goods or items obtained unlawfully;
b. explosives, firearms, weapons, ammunition or similar items;
c. flammable, hazardous or toxic substances, including fuel, gas canisters, chemicals or asbestos;
d. perishable goods likely to decay, rot or attract vermin;
e. live animals, plants or other living organisms;
f. waste, rubbish, clinical waste or any materials for disposal;
g. cash, bullion, precious stones, or items of exceptional value beyond the limit specified in our insurance or liability provisions.
6.2 We may refuse to accept or may require the immediate removal of any goods which we believe to be prohibited, unsafe or unlawful. If you fail to remove such goods following our request, we may arrange removal or disposal at your expense and without liability to you.
7. Waste and Environmental Regulations
7.1 We are not a waste carrier or disposal facility unless expressly agreed in writing. You must not use our storage units or services for the storage or disposal of waste, rubbish or unwanted materials that should properly be disposed of through authorised waste channels.
7.2 You are responsible for complying with waste and environmental regulations in relation to your goods. Any items requiring special disposal, such as electrical equipment, hazardous materials or commercial waste, must be handled in accordance with applicable legislation.
7.3 If we discover waste or prohibited materials among your goods, we may:
a. require you to remove the items immediately;
b. arrange removal or disposal by an authorised contractor; and
c. charge you all associated costs, fees, fines or penalties reasonably incurred.
7.4 You agree to indemnify us against any claims, costs, fines or losses arising from your breach of waste or environmental regulations in connection with the goods or use of our services.
8. Access, Security and Identification
8.1 Access to storage units or facilities may be controlled by keys, codes or other security devices. You must keep any access details safe and confidential and must not share them with unauthorised persons.
8.2 We may ask you or your authorised representative to provide identification before granting access or releasing goods. If we are not satisfied with the identification or authority presented, we may refuse access until the position is clarified.
8.3 We may carry out reasonable security measures including monitoring, inspections and checks for compliance with these Terms and Conditions. We will, where reasonably practicable, give notice before conducting non-emergency inspections of occupied storage units.
9. Cancellations and Amendments
9.1 You may cancel or amend a booking for services by giving us notice through an accepted communication method. Any entitlement to a refund of deposits or charges will depend on the timing of your cancellation, as set out in this clause and any specific terms provided at booking.
9.2 For storage-only bookings, if you cancel before the agreed start date, we may retain part or all of any deposit or prepayment to cover administrative and opportunity costs, unless otherwise specified.
9.3 For bookings that include removal or transport services, cancellation charges may apply as follows, unless otherwise agreed:
a. cancellation more than seven days before the service date: no additional charge, but deposit may be retained;
b. cancellation between seven days and 48 hours before the service date: a reasonable percentage of the quoted service charge may be payable;
c. cancellation less than 48 hours before the service date or failure to provide access on the day: up to the full quoted charge may be payable.
9.4 If you request a change of date, storage unit size, service address or scope of work, we will attempt to accommodate the change but cannot guarantee availability. Any change may result in revised charges, which will be notified to you in advance.
9.5 We may cancel or suspend the services if:
a. you fail to pay sums due by the required date;
b. you breach these Terms and Conditions;
c. providing services would be unsafe or unlawful; or
d. events beyond our reasonable control prevent us from performing the services.
Where we cancel due to circumstances within our control, we will refund any prepayments for services not yet performed, which will be your sole remedy.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing our services. However, our liability to you is limited as set out in this clause.
10.2 We are not liable for any loss or damage to goods unless such loss or damage is caused by our negligence or breach of contract. You are strongly advised to arrange adequate insurance cover for your goods during storage and any removal or transport.
10.3 Where we are liable for loss of or damage to goods, our total liability shall not exceed the lower of:
a. the cost price of the goods; or
b. any liability limit specified in our quotation or written agreement.
10.4 We are not liable for:
a. loss of profit, loss of business, loss of use, loss of goodwill, or any indirect or consequential loss;
b. normal wear and tear, gradual deterioration, or pre-existing damage;
c. damage arising from inadequate or improper packing by you or a third party not instructed by us;
d. loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, adverse weather, industrial action, acts of terrorism or failure of public services.
10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
11. Indemnity
You agree to indemnify and keep us indemnified against all claims, demands, costs, damages and expenses incurred by us arising from your breach of these Terms and Conditions, your unlawful acts or omissions, or any claim by a third party relating to the goods or your use of the services.
12. Termination and Disposal of Goods
12.1 Either party may terminate storage services by giving the notice period specified in your agreement or, if none is specified, a reasonable period of notice.
12.2 You must remove all goods and leave the storage unit clean and free of rubbish by the termination date. Any goods left after termination may, at our discretion, be treated as abandoned.
12.3 If you fail to pay sums due or to remove your goods following lawful termination, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of some or all of the goods to recover outstanding amounts and reasonable sale or disposal costs. Any surplus after deduction of amounts owed will be held for you for a reasonable period.
13. Data Protection and Privacy
We will process personal data in connection with your use of our services in accordance with applicable data protection legislation. We will only use your personal information to manage your account, provide services, process payments, and communicate with you, unless you consent to additional uses or we are required to use it by law.
14. Complaints
If you have any concerns or complaints regarding our services, you should raise them with us as soon as possible, providing full details. We will investigate and respond within a reasonable time. Raising a complaint does not affect your statutory rights.
15. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. For ongoing storage arrangements, we may apply updated terms by giving you reasonable notice. If you do not accept the revised terms, you may terminate your storage and remove your goods before the changes take effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or part of our rights and obligations where reasonably necessary to deliver the services.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, negotiations or representations.
